YDIK HEALTHCARE PRODUCTS LLP

Website: www.ydiknaturecares.com

1. OVERVIEW

YDIK Healthcare Products LLP (“YDIK”, “Company”, “We”, “Our”) is committed to providing quality Ayurvedic, wellness, personal care, nutraceutical, and healthcare products to its customers through its direct selling network, authorized distributors, stockists, and online platform.

Customer satisfaction is one of our core values. This Return, Refund & Exchange Policy outlines the conditions under which products may be returned, exchanged, or refunded.

By purchasing products from YDIK Healthcare Products LLP, you agree to the terms stated herein.

2. APPLICABILITY

This Policy applies to:

• Customers purchasing through www.ydiknaturecares.com
• Consumers purchasing through authorized YDIK distributors
• Purchases made through authorized company channels
• Direct Selling customers and end consumers

3. APPLICABLE LAWS

This Policy is governed by:

• Consumer Protection Act, 2019
• Consumer Protection (Direct Selling) Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• Sale of Goods Act, 1930
• Indian Contract Act, 1872
• Other applicable laws and regulations

4. RETURN, REFUND & EXCHANGE PERIOD

Customers may request:

• Return
• Replacement
• Exchange
• Refund

within 30 days from the date of product delivery, subject to the conditions specified in this Policy.

5. ELIGIBILITY FOR RETURN OR EXCHANGE

Products shall be eligible for return or exchange only if:

✓ Unused Condition

The product must be unused, unopened, and in saleable condition.

✓ Original Packaging

The product must be returned with:

• Original packaging
• Labels
• Tags
• Invoices
• Accessories
• Promotional items (if any)

✓ Product Integrity

The product should not show any signs of:

• Usage
• Damage
• Tampering
• Alteration

✓ Timely Request

Return requests must be initiated within the specified return period.

6. PRODUCTS NOT ELIGIBLE FOR RETURN

Returns or exchanges shall not be accepted in the following situations:

✗ Used Products

Products that have been used, consumed, or partially consumed.

✗ Damaged Due to Misuse

Products damaged due to improper handling, negligence, misuse, or storage.

✗ Missing Packaging

Products returned without:

• Original packaging
• Labels
• Product seals
• Accessories
• Documentation

✗ Tampered Products

Products with altered, damaged, or missing identification markings.

✗ Opened Hygiene Products

Products that cannot be returned due to hygiene, safety, or health-related reasons after opening.

✗ Expired Return Period

Requests submitted after 30 days from delivery.

7. HOW TO REQUEST A RETURN

Customers may initiate a return request by:

Email

ydikcare@gmail.com

Customer Care

+91 81600 91274

Website

www.ydiknaturecares.com

The request should include:

• Order Number
• Invoice Copy
• Product Details
• Reason for Return
• Supporting Images (if applicable)

8. RETURN PROCESS

Step 1 – Submit Request

Customer submits return request within the applicable period.

Step 2 – Verification

YDIK reviews the request and supporting documents.

Step 3 – Approval

The customer receives confirmation regarding eligibility.

Step 4 – Product Return

If approved, the customer shall send the product to the address communicated by YDIK.

Step 5 – Quality Inspection

The returned product shall undergo quality verification.

Step 6 – Resolution

Upon approval, YDIK shall process:

• Refund, or
• Replacement, or
• Exchange

as applicable.

9. RETURN SHIPPING CHARGES

Customer Responsibility

Unless the return is due to:

• Wrong product supplied
• Manufacturing defect
• Damaged product received

the customer shall bear return shipping charges.

Company Responsibility

Where the return is due to Company error, YDIK shall bear the applicable replacement shipping costs.

10. REFUND POLICY

Refunds may be granted when:

• Incorrect product delivered
• Damaged product delivered
• Product unavailable for replacement
• Eligible return approved by YDIK

Refunds shall be processed only after successful inspection and approval of returned products.

11. REFUND TIMELINES

Approved refunds shall generally be processed within:

7–10 business days

from the date of successful quality verification.

Actual credit timelines may vary depending upon banking institutions and payment providers.

12. REFUND METHODS

Online Payments

Payments made through:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Payment Gateway

shall normally be refunded to the original payment source.

Bank Transfer

Where applicable, refunds may be credited to the customer’s verified bank account.

The Company may require:

• Bank Account Details
• Cancelled Cheque
• KYC Verification

before processing the refund.

13. EXCHANGE POLICY

YDIK shall offer product exchange where:

• Wrong product is delivered.
• Product is damaged during transit.
• Product has manufacturing defects.
• Product differs materially from the order placed.

Exchange requests must be raised within the applicable return period.

14. DAMAGED PRODUCT POLICY

External Packaging Damage

If a package appears damaged or tampered at the time of delivery:

• Customers are advised not to accept the shipment.
• Photographs should be taken where possible.
• The issue should be reported immediately.

Internal Product Damage

If damage is discovered after opening:

• Notify YDIK within 24 hours of delivery.
• Provide photographs or videos.
• Submit invoice details.

YDIK shall investigate and determine eligibility for replacement or refund.

15. NON-DELIVERY CLAIMS

If a customer receives delivery confirmation but has not actually received the product:

• The issue must be reported within 7 days of delivery confirmation.
• YDIK shall coordinate with the logistics provider to investigate the matter.

16. QUALITY INSPECTION

All returned products are subject to inspection by YDIK’s Quality Verification Team.

The decision of the Quality Verification Team regarding:

• Product condition
• Eligibility
• Replacement
• Refund approval

shall be final and binding.

17. COMPANY OBLIGATIONS

Upon receipt of an eligible return request, YDIK shall:

• Review the request promptly.
• Conduct product inspection.
• Process approved refunds.
• Dispatch replacement products where applicable.
• Keep customers informed regarding status updates.

18. LIMITATION OF LIABILITY

YDIK shall not be responsible for:

• Delays caused by courier providers.
• Loss of returned shipments not delivered to the designated return address.
• Incorrect information provided by customers.
• Damage resulting from misuse or improper storage.

19. POLICY REVIEW

YDIK Healthcare Products LLP reserves the right to amend, modify, or update this Policy at any time.

The latest version published on www.ydiknaturecares.com shall prevail.

CONTACT INFORMATION

YDIK Healthcare Products LLP

Website:
www.ydiknaturecares.com

Email:
ydikcare@gmail.com

Customer Care:
+91 81600 91274

Address:
Rambhai Estate,
Aslali,
Ahmedabad,
Gujarat, India

YDIK Healthcare Products LLP
“Better, Safer & Faster”