YDIK HEALTHCARE PRODUCTS LLP
Website: ydiknaturecares.com
1. OVERVIEW
YDIK Healthcare Products LLP (“YDIK”, “Company”, “We”, “Us”, or “Our”) is committed to providing quality Ayurvedic, Herbal, Wellness, Nutraceutical, Personal Care, and Healthcare products through its Direct Selling Network, Authorized Distributors, Retail Partners, and Online Platforms.
Customer satisfaction is one of our highest priorities. This Cancellation Policy has been formulated to ensure a transparent, fair, and consumer-friendly process for cancellation of orders placed through YDIK Healthcare Products LLP.
2. APPLICABILITY
This Cancellation Policy applies to:
- Customers
• Consumers
• Independent Distributors
• Retail Buyers
• Online Purchasers
• Any individual purchasing products from YDIK Healthcare Products LLP
within India.
3. DEFINITIONS
Company
Means YDIK Healthcare Products LLP.
Product
Means any Ayurvedic, Herbal, Wellness, Nutraceutical, Personal Care, Healthcare, FMCG, or other product sold by the Company.
Order
Means any purchase request placed through the Company website, Distributor network, retail channel, or authorized sales channel.
Cancellation
Means withdrawal of an order by the customer before dispatch of the product.
4. CUSTOMER ORDER CANCELLATION
A. Cancellation Before Invoice Generation
Customers may cancel their order at any time before the invoice is generated.
Process
- The customer may request cancellation through the website, customer support, or authorized sales channel.
- Upon successful cancellation, the order will be terminated immediately.
- If payment has already been made, the customer may request a refund in accordance with the Refund Policy.
- No cancellation charges shall apply for cancellations made before invoice generation.
B. Cancellation After Invoice Generation But Before Dispatch
Customers may request cancellation within 24 hours from the generation of the invoice, provided the order has not been dispatched, shipped, or released for delivery.
Cancellation Request Channels
Customers may submit cancellation requests through:
Email:
ydikcare@gmail.com
Website:
www.ydiknaturecares.com
Customer Care:
+91 81600 91274
Business Hours:
Monday to Saturday
10:00 AM to 6:00 PM
(Except Public Holidays)
Process
- Customer submits cancellation request.
- Company verifies order status.
- If the order has not been dispatched, cancellation will be approved.
- Confirmation of cancellation will be communicated through email, SMS, phone call, or other available communication channels.
5. CANCELLATION BY YDIK HEALTHCARE PRODUCTS LLP
YDIK Healthcare Products LLP reserves the right to cancel any order at its sole discretion in situations including but not limited to:
Order Information Issues
- Incorrect pricing
• Technical system errors
• Duplicate orders
• Fraudulent transactions
Delivery Restrictions
- Service not available at delivery location
• Restricted delivery area
• Logistics limitations
Product Availability
- Product out of stock
• Product discontinued
• Inventory mismatch
Customer Information Issues
- Incomplete address
• Invalid contact details
• Inability to verify order information
Regulatory or Compliance Issues
- Suspected misuse
• Violation of Company policies
• Compliance concerns
In such cases, the customer will be informed as soon as reasonably possible.
6. REFUND OF CANCELLED ORDERS
Where cancellation is approved and payment has already been received by the Company, refunds shall be processed as follows:
Online Payments
For payments made through:
- Credit Card
• Debit Card
• UPI
• Net Banking
• Payment Gateway
Refunds shall generally be processed within 5–7 working days to the original payment source.
Distributor or Retail Channel Payments
Where payment has been made through an Authorized Distributor or Retail Channel, refunds shall be processed to:
- Registered Bank Account
• Original Payment Source
• Verified KYC Account
within 7–10 working days after approval.
7. NON-CANCELLABLE ORDERS
Cancellation requests shall not be accepted under the following circumstances:
Dispatched Orders
Orders that have already been:
- Packed
• Dispatched
• Shipped
• Handed over to courier partners
cannot be cancelled.
Such requests shall be governed by the Company’s Return & Refund Policy, where applicable.
Expired Cancellation Window
Orders for which more than 24 hours have passed after invoice generation.
8. CUSTOMER RESPONSIBILITIES
To request cancellation, customers must:
- Provide order details.
• Use the registered mobile number or registered email address.
• Submit accurate cancellation information.
• Cooperate with verification procedures if required.
YDIK Healthcare Products LLP may request supporting information before approving cancellation.
9. DELAYED DELIVERY CANCELLATION
If YDIK Healthcare Products LLP is unable to deliver the product within a reasonable delivery period due to operational, logistical, or unforeseen circumstances, the customer may request cancellation of the order before dispatch.
Such requests shall be reviewed on a case-by-case basis.
10. GENERAL TERMS
- Cancellation requests must be made through official communication channels only.
- Cancellation shall become effective only after confirmation from the Company.
- Submission of a cancellation request does not automatically constitute approval.
- Refund processing timelines may vary depending on banking institutions and payment gateways.
- The Company reserves the right to verify all cancellation requests.
- This Policy applies only to orders placed and delivered within India.
11. POLICY MODIFICATIONS
YDIK Healthcare Products LLP reserves the right to modify, amend, update, or replace this Cancellation Policy at any time without prior notice.
The latest version available on the official website shall prevail.
12. CONTACT INFORMATION
YDIK Healthcare Products LLP
Website:
www.ydiknaturecares.com
Email:
ydikcare@gmail.com
Customer Care:
+91 81600 91274
Address:
Rambhai Estate, Aslali,
Ahmedabad, Gujarat, India
YDIK Healthcare Products LLP
“Better, Safer & Faster”