YDIK HEALTHCARE PRODUCTS LLP

Website: www.ydiknaturecares.com

1. OVERVIEW

YDIK Healthcare Products LLP (“YDIK”, “Company”, “We”, “Our”) is committed to providing timely, reliable, and efficient delivery of products purchased through our website, direct selling network, authorized distributors, stockists, and approved sales channels.

This Shipping & Delivery Policy outlines the terms governing order processing, shipment, delivery timelines, tracking, shipping charges, and related services.

By placing an order with YDIK Healthcare Products LLP, you agree to the terms of this Shipping & Delivery Policy.

2. OBJECTIVE

The objective of this Policy is to:

• Ensure timely delivery of products.
• Provide transparency regarding shipping timelines.
• Establish clear responsibilities regarding delivery and transit.
• Enhance customer satisfaction and service quality.
• Comply with applicable consumer protection and direct selling regulations.

3. APPLICABILITY

This Policy applies to all orders placed through:

• www.ydiknaturecares.com
• Authorized YDIK Distributors
• Direct Selling Network
• Company-operated sales channels
• Authorized retail and distribution partners

All orders are subject to product availability and serviceability of the delivery location.

4. APPLICABLE LAWS

This Policy is governed by:

• Consumer Protection Act, 2019
• Consumer Protection (Direct Selling) Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Other applicable laws and regulations of India

5. BILLING & SHIPPING ADDRESS

Billing Address

The address associated with the customer’s payment and invoicing details.

Shipping Address

The address where the customer wishes to receive the ordered products.

Customers are responsible for ensuring that all address details provided are complete and accurate.

6. DELIVERY COVERAGE

YDIK Healthcare Products LLP delivers products across India, subject to courier service availability and serviceable PIN codes.

Customers are requested to provide the following information accurately:

• Full Name
• Address Line 1
• Address Line 2 (if applicable)
• City / Town / Village
• District
• State
• PIN Code
• Landmark
• Mobile Number
• Email Address

Incomplete or incorrect details may result in delays.

7. ORDER PROCESSING & DISPATCH

Upon successful receipt of an order:

1. Order verification shall be conducted.
2. Invoice shall be generated.
3. Products shall be packed and prepared for dispatch.
4. Orders are generally dispatched within 3 business days from invoice generation.

Business days mean Monday to Saturday excluding public holidays.

8. DELIVERY TIMELINES

Delivery timelines depend on:

• Delivery location
• Courier network availability
• Weather conditions
• Public holidays
• Local restrictions

Estimated delivery timelines are communicated at the time of order confirmation.

While YDIK makes every effort to ensure timely delivery, delivery dates are estimates and may vary due to circumstances beyond the Company’s control.

9. SHIPPING CHARGES

Shipping charges may vary depending upon:

• Order value
• Delivery location
• Promotional offers
• Company shipping policies in force at the time of purchase

Any applicable shipping charges shall be clearly displayed during checkout before payment.

YDIK reserves the right to offer free shipping on eligible orders from time to time.

10. ORDER TRACKING

Once an order is dispatched:

• A shipment confirmation email and/or SMS shall be sent to the registered mobile number and email address.
• Customers shall receive tracking details and courier information.
• Tracking information may take up to 24 hours to become active after dispatch.

Customers may use the tracking number to monitor shipment status.

11. CHANGE OF SHIPPING ADDRESS

Address modification requests may be accepted:

• Within 24 hours of order placement, and
• Before dispatch of the order,

whichever occurs earlier.

Address change requests may be submitted through:

Email: ydikcare@gmail.com

Customer Care: +91 81600 91274

Once an order has been dispatched, shipping address changes may not be possible.

12. MULTIPLE SHIPPING ADDRESSES

Currently, a single order can be shipped only to one delivery address.

Customers wishing to send products to multiple locations must place separate orders for each delivery address.

13. INCORRECT OR INCOMPLETE ADDRESS

If an order is placed with incomplete or inaccurate address information:

• YDIK may contact the customer for clarification.
• Dispatch may be delayed until complete information is received.

The Company shall not be responsible for delays caused by incorrect or incomplete information provided by the customer.

14. PACKAGING STANDARDS

All products are packed using appropriate protective packaging materials to minimize the risk of damage during transit.

Packaging methods may include:

• Corrugated shipping cartons
• Protective wrapping
• Tamper-evident packaging
• Product-specific protective materials

15. TRANSIT RISK

YDIK Healthcare Products LLP assumes responsibility for products until they are delivered to the customer through authorized delivery channels.

If products are damaged during transit, customers should immediately contact Customer Support and provide supporting photographs wherever applicable.

16. LOST SHIPMENTS

If a shipment is reported lost in transit:

• The Company shall investigate the matter with the courier partner.
• Additional time may be required for confirmation from the logistics provider.

Upon verification, YDIK may:

• Arrange replacement shipment, or
• Process refund in accordance with the Company’s Refund Policy.

Customers may also request cancellation where applicable.

17. DELIVERY CONFIRMATION

Delivery shall be considered completed when:

Through Courier / Logistics Partner

• Physical acknowledgement is obtained, or
• OTP verification is successfully completed, or
• Electronic proof of delivery is recorded.

Through Authorized Distributor / Direct Seller

• Product is handed over to the customer, and
• Delivery confirmation is received through OTP, signature, or other approved verification methods.

18. FAILED DELIVERY ATTEMPTS

Courier partners may attempt delivery up to three (3) times.

If delivery cannot be completed after multiple attempts due to customer unavailability, refusal to accept delivery, or incorrect address information:

• The shipment may be returned to the Company.
• The order may be cancelled at the Company’s discretion.
• Applicable charges may be deducted where permitted by law.

19. DELAYS BEYOND COMPANY CONTROL

Delivery may be delayed due to:

• Natural disasters
• Floods
• Earthquakes
• Severe weather conditions
• Government restrictions
• Public emergencies
• Transport disruptions
• Strikes or lockouts
• Force majeure events
• Other unforeseen circumstances

YDIK shall not be liable for delays caused by events beyond its reasonable control.

20. NON-DELIVERY & CUSTOMER RIGHTS

If delivery cannot be completed within a reasonable time due to Company-related reasons, customers may:

• Request order cancellation.
• Seek refund as per the Refund Policy.
• Contact Customer Support for assistance.

All such requests shall be processed in accordance with applicable consumer protection laws.

21. POLICY REVIEW

YDIK Healthcare Products LLP reserves the right to modify, amend, update, or replace this Shipping & Delivery Policy at any time.

The latest version published on the official website shall prevail.

CONTACT INFORMATION

YDIK Healthcare Products LLP

Website:
www.ydiknaturecares.com

Email:
ydikcare@gmail.com

Customer Care:
+91 81600 91274

Address:
Rambhai Estate,
Aslali,
Ahmedabad,
Gujarat, India

YDIK Healthcare Products LLP
“Better, Safer & Faster”